Opportunity

NXP Semiconductor

Industry:Electronics/Micro-electronics | Company Type: | Company Size:

Company Profile:

2008-2 - 2010-1 Account service mgr & Customer forecast mgr

Location:shenzhen | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :

Job Category:Customer Service Management

Career Level:management ( manager / director)

Responsibilities and Achievements:

Feb, 2008-----Today NXP Semiconductor (Philips) Account service mgr & Customer forecast mgr for global key account（Huawei/ TCL/ SKYWORTH/ KONKA）
1. Develop and maintain a professional and positive working relationship with key customer contacts
2. Ensure the competitiveness of the NXP service offering through active benchmarking and adopting best practices
3. Establish and maintain regular dialogue with key partners within Account teams, Business Lines and Support Teams ensuring that relevant customer information with regards to business fulfillment and service is shared and acted upon
4. Perform regular forecast and business opportunities reviews with key customers to discuss, review and agree global forecast and align with Demand Managers
5. Aid Business Planning for Key Account teams, do consolidated review and check consistency.
6. Monitor the sales expectations as a result of forecasting compared to AOP and initiate corrective actions
7. Monitor the OEM sales fulfilled through EMS/Disti channels compared to forecast and initiate corrective actions
8. Create, champion & coordinate the execution of competitive Account Service Roadmaps for Global Key Accounts and identify new Service opportunities / needs, balancing the risks and interests of NXP.
9. Drive Vendor Rating process into Key Accounts for Business Fulfillment
10. Escalation management; takes lead when pressures / disputes arise with Customers for structural global Business Fulfillment issues
11. Collaborate with Supply Chain Management for global improvements
12. Assist Key Account Managers for Customer relationship management w.r.t. Business Fulfillment
13. Support for Global Account Pricing negotiations
14. Provide supply chain solution to balance the gap between customer requirement and the current company customer program, such as the promotion of 3-tier buffer program raised by Huawei
15. Lead key account customer service representative team to improve order fulfillment performance(including workload allocation, benchmark standardization)
16. Plan and control inventory, especially for the buffer stock of customer program.
17. Manage escalation of supply issues, and work with PL directly.
18. Take lead for special supply shortage, such as ‘allocation’ for hot product, to secure key accounts.
19. Offer insight of supply chain program opportunity（VMI, Consignment, JIT, RLT） to key accounts to shorten lead time and minimize supply shortage issues, ultimately get more market share for business
20. Participate monthly sales review meeting and quarterly DI-DW(design-in and design-win) review with product line together
21. Audit the buffer stock or backlog with distributors biweekly