Quotation

STMicroelectronics

Industry:Electronics/Micro-electronics | Company Type: | Company Size:

Company Profile:

2005-7 - 2008-2 Custoemer service

Location:shenzhen | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :

Job Category:Customer Service Manager/Supervisor

Career Level:Senior Position (Non-managerial)

Responsibilities and Achievements:

July, 2005-Feb, 2008 STMicroelectronics(global condition) Customer
Service for key account(Changhong/ Huawei)
Main task
Customer service (Key ctms on hand-Huawei, Alcaltel, Sonyerisson and so on)

1, Manage and lead Customer Program (VMI, JIT and so on) negotiation and implementation with internal and external customers.

2, Drive European Business Unit and Asia Pacific factory to secure supply support to key accounts, especially when ‘allocation’ happens

3, Take action for quarter end billing maximum

4, Collaborate with different teams, such as sales, marketing, plant, product division and logistics teams

5, Manage customer satisfaction improvement program to strengthen customer loyalty

6, Review customer demand forecast compared with backlog, highlight the gap

7, Plan and control inventory of customer program, settle the liability issues of aging stock.

8, Quotation

Reporting
1. Analyze daily delinquency report and work with related teams, such as business unites, product lines, distribution team, sales team, to minimize the gap to CRD.

2. Generate and analyze routine business forecast report, highlight the gap between forecast and annual target.

3. Generate and analyze monthly marketing analysis report, then show stock moving status of key customer/ key device to optimize the allocation performance.